Gotomypc1/3/2023 ![]() I spoke to a customer service rep named Jeff Bausch who told me that they already charged me and because I was calling outside of the 30 day cancellation window (for the whole year worth of service), they could not refund or even prorate me for THE ENTIRE YEAR WORTH OF SERVICE. But at the least I had to cancel this year. I immediately called customer service, knowing that there was probably nothing they could do about the 2019 charge and I had to just add it to the insults of 2019. I haven't even logged on or used this service in over 2 years since my previous home network was changed. I am currently doing my YE 2019 taxes when I saw this 2019 $420 charge. Ironically, again this year, due to the pandemic and increased work pressures as a result of the chaos, I also was not able to review my last two credit card statements until now. I did not catch the increase last year as during the time of their renewal, I was in the midst of a personal tragedy and was just paying my credit card bills without reviewing the statements. Regardless, they (GoToMyPC / LogMeIn) changed their annual subscription price from $99 to $420 last year for the same cruddy service. I have an auto response on that email which directs anyone who contacts me to my GMAIL address. I have been a subscriber for so long that I must have subscribed under my original AOL email address which I have since abandoned many years ago. ![]() It wasn't a great service b/c it cut out a lot or wouldn't connect, but it was the only option out there that was reasonable. The subscription was $99 per year which allowed me, as a small business owner, to access my home network and files remotely when I was traveling. They changed their name to LogMeIn not too long ago. ![]() I have had a subscription with GoToMyPC for years. ![]()
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